Robotic process automation (RPA) is a software technology that enables software robots to replicate human actions while interacting with digital systems and software. These robots can understand what appears on a screen, execute specific keystrokes, navigate through systems, identify and extract data, and perform numerous predefined actions – much like people. However, they can accomplish these tasks faster and more consistently than humans, without getting tired, bored, or requiring breaks. 

RPA can benefit businesses in several ways, including streamlining workflows, increasing efficiency, flexibility, and responsiveness. It can also enhance employee satisfaction and productivity by eliminating repetitive tasks from their daily workload. Additionally, RPA solutions can automate workflows that involve legacy systems lacking APIs or even database access.